At DECOCRU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or place an order through www.decocru.in (“Website”).
1. Information We Collect
We may collect the following information:
- Name, mobile number, email address, billing address, and shipping address
- Order details, product preferences, and transaction information
- Personalisation details provided by you, including names, messages, photographs, design instructions, and uploaded content
- Device, browser, IP address, cookies, and website usage information
- Customer-support messages, reviews, feedback, and communication history
2. How We Use Your Information
We use your information to:
- Process, confirm, manufacture, pack, and deliver your orders
- Create personalised products according to your submitted details
- Contact you regarding your order, delivery, payment, support request, or product approval
- Improve our products, website, services, and customer experience
- Prevent fraud, misuse, unauthorised transactions, and security incidents
- Send promotional messages, offers, and updates where permitted or where you have provided consent
- Meet legal, tax, accounting, and regulatory obligations
3. Personalised Content
For personalised products, you may upload photographs, names, messages, logos, or other content. You confirm that you have the necessary rights, permissions, and consent to use and submit such content.
DECOCRU may use the submitted content only to create, process, quality-check, and deliver your order, unless you separately permit us to use it for promotional purposes.
4. Sharing of Information
We may share relevant information only when necessary with:
- Delivery and logistics partners
- Payment gateway providers and banking partners
- Website hosting, technology, analytics, and customer-support service providers
- Government authorities, law-enforcement agencies, or regulators where legally required
We do not sell or rent your personal information to third parties.
5. Payments
Payments are processed through secure third-party payment gateways. DECOCRU does not store your complete debit-card, credit-card, UPI PIN, or banking credentials.
6. Cookies
Our Website may use cookies and similar technologies to improve website functionality, remember preferences, analyse traffic, and provide a better shopping experience. You may manage cookies through your browser settings; however, certain Website features may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and organisational safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Choices and Rights
You may contact us to:
- Access or correct your personal information
- Withdraw consent for promotional communication
- Request deletion of information where legally applicable
- Raise a privacy concern or grievance
Please note that we may retain certain information where required for order fulfilment, tax, legal, fraud-prevention, or dispute-resolution purposes.
9. Children’s Privacy
Our Website is not intended for individuals under 18 years of age without the involvement of a parent or lawful guardian. If you believe a child has provided personal information without appropriate consent, please contact us.
10. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact and Grievance Officer
For privacy questions, requests, or grievances, contact:
DECOCRU
Email: pixeoenterprises60@gmail.com
Phone: +91 9999208457
Address: B-4/176, Sector 20, Rohini, New Delhi 110086
India’s Digital Personal Data Protection Act covers digital personal data collected online and requires lawful handling of personal data.