Shipping Policy

At DECOCRU, every order is carefully prepared and packed to ensure it reaches you safely.

1. Order Processing Time

• Standard ready-to-ship products are generally processed within [1–3 business days].
• Personalised or made-to-order products generally require [3–7 business days] for design, production, quality checking, and packing.
• During festivals, sales, high-demand periods, or unforeseen circumstances, processing may take longer.

Business days exclude Sundays and public holidays.

2. Delivery Time

After dispatch, delivery timelines generally depend on the delivery location and courier partner:

• Metro cities: approximately [2–5 business days]
• Other locations: approximately [4–8 business days]
• Remote or difficult-to-service areas: delivery may take longer

These timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. Free shipping offers, if any, are subject to the terms shown on the Website.

4. Order Tracking

Once your order is dispatched, tracking details will be sent to your registered mobile number or email address, where available.

5. Address Accuracy

Customers must provide a complete and accurate delivery address, PIN code, mobile number, and recipient details. DECOCRU is not responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address.

6. Delivery Attempts

Our courier partners may attempt delivery according to their service policy. If an order is returned due to incorrect address, customer unavailability, refusal to accept delivery, or repeated unsuccessful attempts, re-shipping charges may apply.

7. Damaged Package at Delivery

If the outer package appears tampered with, damaged, or opened at the time of delivery:

1. Record an unboxing video before opening the package.
2. Take clear photographs of the outer packaging and shipping label.
3. Contact us within 24 hours of delivery.

8. Delays Beyond Our Control

DECOCRU is not responsible for delivery delays caused by weather conditions, strikes, natural events, government restrictions, courier disruptions, incorrect address details, or other events beyond our reasonable control.